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The LearnRight
Customer Success Commitment

We’re so committed to your success, we guarantee it. We’re proud to be the only
customer experience LMS provider promising excellence in value, service, and trust.

 

Value

You get an industry-leading product for the best value. Flexible options let you pay only for what you need, and add on as you scale.

Service

We provide the best service we can to help you get started and see success faster than you would on any other platform.

Trust

Our platform works as hard as you do to protect your data, provide the stability you need, and help you stay compliant.

Value Commitment

2-Year Price Lock

We will not raise the price of your plan tier for at least two years from the date you sign-up – as long as you remain in the same tier and contact limit. *

Easy subscription management

Switch tiers up or down to find the best fit for your business. If your account is managed by a customer success manager or you signed an annual contract, contact us and we’ll be happy to discuss ways we can provide the solution that’s right for you.

Take a break and come back when it’s best for you

Are changes to your business causing you to put customer engagement on hold? No problem – we understand and want to help. Pause your billing for up to twelve months without risk of price changes or data loss. Your account, courses and users will be ready when you are.

Only pay for active users

Instead of charging you for inactive users (like those that sign up for a course but never login or purchased a lifetime course and never access it anymore), LearnRight only charges you for the users you are actively providing courses to, no matter how many courses they’re on. This means you don’t pay for anything you’re not using while allowing you to keep all your users database in a single place.

We’re happy if you’re happy

If you’re not satisfied with LearnRight, reach out to us, and we’ll try our best to make it right.

* Price lock does not account for possible price adjustments resulting from use of integration partners.

Service Commitment

Free implementation and migration

Our tiers are designed to provide everything you need to be successful, including built-in implementation and migration services. We’ll help you choose the best fit for your business, and if you want more than what’s included in your tier, additional services and LearnRight certified consultants are available to help.

Free online training & support

We regularly update our help and education centers with comprehensive help articles, webinars, and videos that explain everything from getting started to building complicated courses. You can also reach out to us via email or chat with any questions—our knowledgeable support team is standing by to help.

Free accelerated & digital onboarding

When you join LearnRight, you don’t just get a product, you get a community committed to your success. That’s why we offer free small group digital onboarding sessions from LearnRight’s education team to help you ramp up quickly and get your questions answered in real time.

Unlimited community access

Discover other LearnRight customers who have similar goals or use cases, and get advice from other customers who have done it before. Quickly get feedback, crowd-source solutions, and learn about new feature updates.

Accessible hands-on training

We bring LearnRight’s training to you with affordable (and now virtual!) study hall sessions that take place year-round. Each session is hosted by a highly trained member of our education team who provides in-depth instruction across several time-zones.

Value-added templates and guides included in your account

One of the biggest hurdles for small businesses is knowing how to get started, and feeling confident in what you’ve set up. We provide recommendations and guides so you have “how-to” knowledge at every turn.

Trust Commitment

Trust with transparency

  • Compliant: Our highly customisable product and infrastructure helps LearnRight customers maintain compliance with standards like GDPR, HIPAA, and CCPA, so you can grow revenue without sacrificing customer trust.
  • Customisable: In addition to industry-leading compliance standards, we offer highly customisable session management, and a simple, yet secure, password policy to ensure your customers’ data is safe. Review our security bundle to see just how we go above and beyond for our customers.
  • Automated: We’re proud of our engineers, and support them with leading security scanning tools that work across every stage of product development and our live environment. We scan code and infrastructure daily, to automatically detect anomalous activity before your data is ever at risk.
  • Proactive: Data forms the bedrock of your business. Our business is protecting it. We go beyond baseline security measures with offensive engagement that allows us to find and correct vulnerabilities faster than they can be exploited by malicious parties. You can be confident your data is protected.

Uptime is our priority

Our goal is to ensure continuous availability of our platform. We work hard to make sure the product is accessible when you need it.

You own your data

Your customer data outlines the history of your relationships. When you partner with LearnRight, your data is always yours. If you decide to leave LearnRight, we make it easy for you to take your data with you. If you just need a break, we will maintain your records for up to a year.

Expert deliverability

We have a team of specialized experts that exclusively handle deliverability. In addition to their dedication in maintaining deliverability across our customer base, they share best practices to ensure you have what you need to be successful, and provide accessible group and individual deliverability education.

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